I have been observing arguments specifically between one user Choco-loo and surpyre.

choco-loo specifically targeting this user surpyre, even posted a question on Meta and got his account deleted. I don't know the exact reasons or arguments to get it deleted

Then surpyre replying repeatedly on this question Magento 1.9 checkout and cart very slow which is been downvoted and i think the user is being deleted.

My question is, the war is becoming quite personal rather then with the intent to help keep the community clean. Should this be allowed on magento.stackexchange? Shouldn't one of the moderator get involved and get the issue resolve?

  • You'll be glad to know that it looks like Serpyre has returned (as user15339) and posting just as negative self promoting comments as ever i.e. here and here. Nov 4, 2014 at 7:37

2 Answers 2


To be clear, I'm not a moderator, nor have any authority on this site. I'm an ordinary user like everyone else, the most severe action I can take is posting a comment, down voting, or like I did - reach out via meta to address a serious quality issue.

I have no personal vendetta against Serpyre, I've no idea who he is or ultimately what the business he represents is. I have no objection to the quality of his English or the verbosity of his responses, and I have even offered positive comments and upvotes on some of his answers.

What I have an issue with is that the majority of his answers are completely off topic, wrong, argumentative or just wholly self promotional - he will make reference to Vanquish (his own company), 5X hosting (his own company) as being the only solution to any issue.

As Jonathan said, and it was his engagement with Serpyre (one of many Serpyre has had with users) that highlighted the lack of value this user offered. There is no place for arguments and personal debates on SE - and that's the exact reason why I felt Serpyre isn't welcome.

Despite being banned, he has continued to post the same low quality responses, that make no sense at all, do not contain a single fact or citable resource and either devalue Magento or suggest frankly dangerous advice. It is for this reason that he clearly isn't (with his current attitude) and appropriate fit here.

I don't have a direct issue with Serpyre, I have an issue with bad/dangerous advice - and regardless of who posts it, be it Serpyre or anyone else, I'll make efforts to remove it.

If I post a bad/wrong answer, I would hope others step in to correct me, so that future readers get good quality, safe advice.

As his answers and comments have been removed, you can form an opinion on him via his own site's content, http://serpyrecommerce.wordpress.com/2014/01/08/when-does-forum-moderation-restrict-business-growth-the-suspension/ and http://serpyrecommerce.wordpress.com/2014/01/08/when-does-forum-moderation-restrict-business-growth-real-world-example/ or his activity on Twitter, https://twitter.com/benmarks/status/499688346655154176

This site needs to grow, it needs people to feel welcome, and one less troll is going to achieve that.

  • Thanks for such a nice justification...
    – Dexter
    Oct 17, 2014 at 3:46

I had a few 'conversations' myself with Serpyre - we tended to answer similar kinds of questions for some reason. In my experience, the user was very aggressive, pretty self superior to be honest and made things personal on multiple occasions. I guess behaviour didn't really follow these guidelines so that may have been enough to have the account deleted?

In my opinion, no of course it shouldn't be allowed, people are on here with all kinds of levels of skill and knowledge and everyone is learning (even those who have been around a long time) so belittling people for any reason just isn't on. I really think the guidelines linked above are fair.

  • was he so much aggressive that the user has to be deleted?
    – Dexter
    Oct 16, 2014 at 13:26
  • Well from what I saw of answers and comments, much of the time they weren't written in the manner suggested by the guidelines. But I'm just speculating - I don't know why the user was deleted. Oct 16, 2014 at 13:58
  • For the record, his account wasn't deleted by a mod. He requested the deletion of his own account.
    – choco-loo
    Oct 16, 2014 at 23:52
  • I dont get you? He requested? So is this guy telling lies regarding the account being deleted?
    – Dexter
    Oct 17, 2014 at 3:45

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