Magento (the company, part of eBay, etc) states provides support for EE and Go customers. From my experience as an ex-partener and from my customers experience, Magento support is not really keen on supporting you.
As an example: we worked alot with one of our customers to grow his business and went from Magento CE to Professional Edition and then upgraded to Enterprise. Now, as a developer, if you try to do this process on a vanilla Magento, you will see that you encounter many issues with the upgrade scripts that are not working.
Content Staging and Merging doesn't work (database consistency issues) and Magento's official response was: your database doesn't look like it should after the upgrade process. Well, yes, but what are all those upgrade and install scrips for? Aren't those part of Magento? (end of large parenthesis)
Back to the main issue, Magento EE and Go questions:
- I believe the customer/developer that asks a question should first open a case for Magento Support
- We might end up encouraging Magento to keep the current support policy (because "it works") as developers are eager to show their Magento skills and help other developers/customers
What are your opinions?